At A Touch of Silver by louise, we understand that sometimes a product may not meet your expectations or needs. That's why we have a comprehensive returns policy in place to ensure your satisfaction.
We offer a 30-day return policy, which means you have 30 days from the date of receiving your item to request a return. This gives you ample time to thoroughly inspect the product and decide if it meets your requirements. Unfortunately this doesn't include any jewellery that has pierced fittings unless the item is faulty.
To be eligible for a return, your item must meet the following criteria:
• The item must be in the same condition as when you received it.
• The item must be unworn or unused.
• The item must have all original tags attached.
• The item must be in its original packaging.
•
You must provide the receipt or proof of purchase.
If your item meets these requirements, you can proceed with the return process.
To start a return, please contact us at info@atouchofsilverbylouise.co.uk
Our customer service team will guide you through the process and provide you with a return shipping label.
Please note that returns must be sent to the following address:
20 Mere Road, Marston, Northwich CW9 6DR, United Kingdom
Items sent back to us without prior authorization will not be accepted.
Upon receiving your order, we recommend inspecting the items for any defects, damages, or if you have received the wrong item. If you encounter any issues, please contact us immediately so that we can assess the situation and make it right.
While we strive to accommodate returns for most items, there are certain exceptions and non-returnable items:
• Personalized items and hand-made orders cannot be returned.
• Sale items and gift cards are non-returnable.
Please ensure that you carefully review the product details before making a purchase.
If you wish to exchange an item, the fastest way is to initiate a return for the item you have and then make a separate purchase for the new item. This ensures a smooth and efficient process.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@atouchofsilverbylouise.co.uk
At A Touch of Silver by Louise, we value your satisfaction and strive to provide you with the best possible shopping experience. If you have any further questions or concerns regarding our returns policy, please don't hesitate to reach out to us.
